Accor Hotel
Fairmont Ajman is a spectacular 5-star beachfront resort in the UAE, located just 30 minutes from Dubai. Offering 252 guest rooms and suites overlooking the Arabian Gulf, the hotel provides exceptional dining, leisure, and cultural experiences. As part of the global Accor group, Fairmont Ajman fosters a diverse, supportive environment focused on professional growth, continuous training, and career progression, empowering staff members to deliver world-class hospitality while advancing their careers across an expansive international network.
Job Description
The Restaurant Hostess is the first point of contact for guests and plays a key role in creating a welcoming and professional dining experience. This role requires fluency in Arabic to assist and communicate effectively with Arabic-speaking guests, manage reservations, and coordinate smooth seating arrangements.
Key Responsibilities
- Greet and welcome guests warmly upon arrival.
- Manage the reservation system, including booking, confirming, and updating reservations.
- Organize seating arrangements to ensure smooth guest flow and service efficiency.
- Communicate wait times to guests and manage expectations during busy periods.
- Escort guests to tables and provide menus, including sharing information about specials and restaurant offerings.
- Handle guest inquiries and requests professionally, particularly for Arabic-speaking guests.
- Coordinate with the service team to ensure tables are prepared and ready for guests.
- Assist in maintaining cleanliness and presentation of the host stand, lobby, and dining area.
- Support guest feedback collection and communicate issues to the Restaurant Manager.
- Uphold professional grooming and appearance in line with hotel standards.
- Perform other tasks as assigned to support restaurant operations.
Qualifications
- High school diploma or equivalent; hospitality training preferred.
- Minimum 1 year of experience in a similar role, preferably in a hotel or upscale restaurant.
- Fluency in Arabic and English (speaking and writing); additional languages are a plus.
- Excellent customer service and communication skills.
- Professional, friendly, and approachable demeanor.
- Ability to multitask and remain calm in busy periods.
- Familiarity with reservation systems is an advantage.
- Flexibility to work shifts, weekends, and public holidays.
Physical Requirements
- Ability to stand for long periods and walk guests to tables.
- Comfortable moving around the restaurant as required.
Additional Information
What is in it for you:
- Comprehensive medical coverage as per company policy.
- Enjoy meals on duty.
- All Heartist Card offering discounted room rates at Accor Worldwide for you, your family and friends.
- Enjoy special discounts at our restaurants and outlets.
- Benefit from a wide range of learning opportunities and development programs through our Academy.
- Build your career with opportunities to grow within the hotel and explore exciting career paths across Accor’s global network.
- Get involved in meaningful corporate social responsibility activities and contribute positively to our community and the world around us.
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